Shipping policy

Shipping

We partner with trusted shipping providers to offer insured delivery to destinations around the world.

What shipping methods are available?

Shipping methods vary depending on the size, weight, fragility, and destination of your order. Senja's primary shipping methods are Freight Shipping and Parcel Shipping. Continue reading to learn more about each shipping method and determine which option best suits your order.

Freight Shipping

Freight Shipping is typically used for oversized furniture, fragile items, and many international shipments. Prior to transit, a custom crate may be built around the item to provide additional protection during transport. The crating process represents a significant portion of the quoted shipping timeline, during which a tracking number may not yet be available.

Once crating is complete, the shipment will be transferred to a transit carrier and shipped using one of the following methods:

Air Freight: The crate will be placed on a FedEx or DHL shipping carrier plane. At that time, you will receive a tracking number and tracking link. Delivery will not be scheduled, and the item will be delivered to your front door.

Sea Freight: The crate will be placed in a shipping container and transported overseas by cargo ship. Once it reaches the destination country, the crate will be transferred to a standard shipping carrier (e.g., FedEx or DHL) and you will receive a tracking number and tracking link. Delivery will not be scheduled, and the item will be delivered to your front door.

Parcel Shipping

Parcel Shipping is used for smaller furniture, décor, lighting, home accessories, textiles, and many works of art that can be safely shipped through a standard parcel carrier.

Once your order has been prepared for shipment, you will receive a shipping confirmation email with your tracking number and tracking link. Delivery time will vary depending on the destination, shipping service selected, and customs processing (where applicable).

Estimated Shipping Times

• Freight Shipping
- Domestic: 4–7 Weeks
- International: 8–10+ Weeks

• Standard Parcel
- Domestic: 3–7 Business Days
- International: 2–3 Weeks

• Express Parcel
- Domestic: 2–5 Business Days
- International: 1–3 Weeks

NOTE: Handling, including preparing an item for shipment, protective packaging, custom crating where required, and disassembly where necessary, may take 5–10 business days. This handling time is not included in the shipping estimates above but is included in the estimated delivery timeframe displayed on each product page and during checkout.

Freight Shipping Policy

Front Door Freight is a shipping method typically used for international shipments or fragile items. Prior to transit, a custom crate is built around the item to protect it and ensure safe delivery. The crating process represents a significant portion of the quoted shipping time, during which a tracking link may not be available. Once crating is complete, the crate will be transferred to a transit carrier and shipped using one of the following methods:

Air Freight: The crate will be placed on a FedEx or DHL shipping carrier plane. At that time, you will receive a tracking number and tracking link. Delivery will not be scheduled, and the item will be delivered to your front door.

Sea Freight: The crate will be placed in a shipping container and transported overseas. Once it reaches the destination country, the crate will be transferred to a standard shipping carrier (e.g., FedEx or DHL) and you will receive a tracking number and tracking link. Delivery will not be scheduled, and the item will be delivered to your front door.

Freight Shipping Includes
• Item collection, packing, crating, and transit.
• Delivery to an area outside your house or building (e.g., a dry area by your front door, porch, landing, garage, or similar location).
• Delivery inside an apartment or condominium lobby where safe access is available and the size of the shipment permits.

Considerations
• Does not include unpacking, inspection, assembly, installation, or removal of packaging materials.
• A custom crate may be used to provide maximum protection during transit.
• An adult signature is required upon delivery.
• Please ensure the item will fit through any doorways, hallways, stairwells, elevators, gates, or other access points before placing your order.
• To request a scheduled delivery, please contact the final transit carrier directly (e.g., UPS, FedEx, DHL, or another local carrier) after you receive your tracking information.
• Expedited shipping may be available upon request for an additional charge, subject to carrier availability and routing.

Shipping Time Estimates
• Domestic: 4–7 Weeks
• International: 8–10+ Weeks

NOTE: Handling, which includes preparing an item for shipment, custom crating, protective packaging, and disassembly where required, may take 5–10 days. This handling time is not included in the shipping time estimates above but is included in the estimated delivery date displayed on the product page and during checkout.

Parcel Shipping Policy

Parcel Shipping refers to the shipment of smaller, lighter items that can be safely packed and shipped through standard parcel carriers. Once your order has been packed and shipped, you will receive a shipping confirmation with a tracking number and tracking link so you can monitor your shipment in real time.

Please Note:
• Orders shipped via Parcel Shipping are delivered by a standard parcel carrier such as UPS, FedEx, or DHL.
• An adult signature may be required upon delivery, depending on the carrier, destination, or value of the shipment.
• While delivery appointments are generally not available for parcel shipments, we recommend signing up for your carrier's delivery management service to receive shipment updates, delivery notifications, and available delivery options.
• Expedited shipping may be available upon request prior to placing your order. Additional shipping charges may apply depending on the destination and carrier selected.

Shipping Time Estimates

• Standard Parcel
- Domestic: 3–7 Business Days
- International: 2–3 Weeks

• Express Parcel
- Domestic: 2–5 Business Days
- International: 1–3 Weeks

NOTE: Handling, which includes preparing an item for shipment, protective packaging, and disassembly where required, may take 5–10 business days. This handling time is not included in the shipping estimates above but is included in the estimated delivery timeframe displayed on each product page and during checkout.                                                                                                                                                                                    

Paying Import Duties, Tariffs, and Customs Fees on International Orders

When you purchase an item that is shipped internationally, your order may be subject to import duties, tariffs, taxes, and customs processing fees imposed by your local customs authority. These charges are not included in the item price or shipping cost and are the responsibility of the buyer.

At Senja, we closely monitor changes to international customs regulations and import policies to help provide a transparent shopping experience. While we make every effort to ensure your order is shipped accurately and with the required documentation, import duties and customs charges are determined solely by the destination country's customs authority.

When Duties and Taxes Apply

When goods are shipped internationally across customs borders, you are responsible for any import duties, taxes, tariffs, or customs fees that may apply under your country's import regulations.

These charges are determined by your local customs authority and may be based on:
• The value and nature of the item
• The package weight and dimensions
• The country of origin
• The destination country

Depending on your country's customs procedures, these charges may be due before delivery, at the time of delivery, or shortly after delivery.

What to Expect: Step-by-Step

1. Place Your Order
After your order is placed, your item will be prepared for shipment and dispatched to the shipping address provided during checkout.

2. Your Shipment Arrives at Customs
When your shipment arrives in the destination country, it will be processed by your local customs authority.

Customs officials will determine whether import duties, taxes, tariffs, or other fees apply based on:
• The value and nature of the item
• The package weight and dimensions
• The country of origin
• The destination country

3. Provide Any Required Information
To complete customs clearance, you may be asked to provide identification or tax information required by your country's customs authority, including, where applicable:
• SSN (U.S. Social Security Number)
• EIN (Employer Identification Number)
• TIN / IRN (Tax Identification Number)
• EORI (Economic Operators Registration and Identification Number)

Your shipping carrier (e.g., FedEx, UPS, or DHL) will contact you directly by phone, email, or text message if additional information is required. They will also advise you of any customs documentation or import charges that must be completed before your shipment can continue.

4. Pay Any Applicable Duties and Taxes
If duties, tariffs, taxes, or customs fees apply, your shipping carrier will advise you of the amount due and the available payment methods.

Depending on your country's procedures, payment may be required:
• Before domestic delivery is scheduled
• At the time of delivery
• Shortly after delivery

5. Delivery of Your Order
Once your shipment has been released by your local customs authority, the carrier will complete delivery to your shipping address.

Customs Delays

International shipments may occasionally experience delays while being processed by customs authorities. Customs inspections and clearance procedures are outside Senja Living's control and may extend delivery times beyond the original estimated delivery date.

Shipping delays resulting from customs processing are not eligible for shipping refunds.

Your Responsibility

As the buyer, you are responsible for responding promptly to requests from the shipping carrier and paying any applicable import duties, tariffs, taxes, or customs fees.

Failure to respond or pay applicable charges within the required timeframe may result in:
• Return of the shipment to the sender
• Additional shipping or reshipment charges
• Storage fees charged by the carrier
• Customs abandonment or disposal of the shipment, where permitted under local regulations

If a shipment is returned due to unpaid duties or failure to respond to the carrier, any additional shipping, handling, or return charges incurred may be deducted from any eligible refund.

Customs Fees and Refunds

Import duties, tariffs, taxes, customs processing fees, brokerage fees, and other government-imposed charges are collected by your country's customs authority or the shipping carrier—not by Senja Living.

These charges are non-refundable by Senja Living. If you believe duties or taxes were assessed incorrectly, you should contact your local customs authority or shipping carrier regarding any available appeal or reimbursement process.