Refund policy

Return and Refund Policy

At Senja Living, our entire inventory consists exclusively of one-of-a-kind in-stock furniture, made-to-order one-of-a-kind furniture, and entirely original curated artwork. Because these physical pieces cannot be replaced, duplicated, or readily restocked across our global fulfillment network, our policies strictly reflect the unique and irreplaceable nature of original creations.

Return Initiation Window

3-Day Policy: Due to the specialized nature of original art and one-of-a-kind furniture, a return request must be initiated within exactly 3 days (72 hours) of the recorded delivery date. Requests made after this 72-hour window will not be honored.

Return Shipping & Restocking Fees

25% Restocking Fee: A restocking fee of 25% of the item purchase price applies to all approved returns to cover specialized white-glove handling, inspection, and global logistics coordination. This fee will be deducted from your final refund.

Buyer Responsibility: The buyer is solely responsible for organizing, insuring, and paying all return shipping charges back to the item's designated global origin hub. Original shipping costs are strictly non-refundable.

Condition & Packaging Requirements

One-of-a-Kind Furniture: Items must be returned in perfect, unaltered, and unused condition. Because original custom wood crates are often discarded during uncrating, returned furniture must be professionally and securely packed in equivalent heavy-duty commercial freight wrapping or crating to ensure safe, damage-free transit back to our origin hub.

Original Artwork & Parcels: Curated art pieces, lighting, and small accessories must be returned inside their original specialized parcel packaging and protective materials.

Import Duties and Tariffs

Any local customs processing fees, import tariffs, or government duties paid upon initial delivery are collected directly by local border authorities and are completely non-refundable.